The Marcel At Gramercy, New York

“During my stay, I found the bedroom to be fairly comfortable, though it did require some updates. My son's room was acceptable, and while it wasn't exactly like the pictures I had seen, it was decent enough. However, I had some issues with the air conditioning noise and the lack of fresh air due to the room's window facing a shaft.” view full review

“The bathroom in our room was in severe need of a thorough cleaning. While I appreciate cleanliness in hotels, this particular aspect left me feeling a bit disappointed. It felt like it hadn't been properly attended to before our arrival, which was unfortunate.” view full review

“While the bedroom itself was a place to rest my head, there were factors that diminished the experience. The smell of cigarettes in our room was particularly off-putting, despite the hotel's non-smoking policy. It made the stay less enjoyable, as I had to cover my nose to get some sleep.” view full review

“I was looking forward to enjoying the 10th-floor lounge, especially after reading about the coffee machine and the complimentary bottled water. Unfortunately, the machine was broken during my visit, and there seemed to be a lack of effort to resolve the issue, which definitely dampened the experience.” view full review